Analysis of Results of BPS Statistics of Samarinda Municipality Data Needs Survey 2024

Law of the Republic of Indonesia Number 25 of 2009 concerning Public Services stipulates that every public service provider is obliged to evaluate the performance of public service providers. One form of this evaluation is realized through the implementation of the Public Satisfaction Survey (SKM) as regulated in the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Compiling Public Satisfaction Surveys of Public Service Provider Units. The Central Statistics Bureau (BPS), as one of the public service providers that provides statistical data and information, always strives to provide excellent service to consumers. BPS has routinely held SKM every year which is integrated into the Data Needs Survey (SKD). This survey, in addition to aiming to obtain the level of consumer satisfaction with BPS data services, also aims to identify data needs and the level of consumer satisfaction with the quality of data produced by BPS.